Larnup
Teacher Guide / Support

Support

1 min readTeacher Guide
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Purpose

The Support screen lets you raise a ticket when you run into a problem — a technical issue with the app, a question about a process, or anything else you need help with. It routes to your school admin or Larnup support depending on the issue, and keeps a record of the conversation so you're not repeating yourself over email or phone calls. Support is part of the same ticketing system used across roles, so admins and parents have their own version of this same screen.

When to Use

  • When something in the app isn't working as expected.
  • When you have a question about a school process that isn't covered elsewhere in the app.
  • To follow up on an issue you've already reported.

How to Use

  1. Open Support from your Profile.

  2. Tap New Ticket to start a request.

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    The Support screen, showing a form to describe an issue and a list of past tickets with their status.

  3. Choose a category if prompted, and describe the issue clearly — include what you were doing, what screen you were on, and what went wrong.

  4. Submit the ticket. You'll be able to track its status (open, in progress, resolved) from the same screen.

  5. Check back for replies, and reply yourself if more information is requested.

TipIncluding specifics — the class you were working on, the exact screen, roughly when it happened — usually gets you a faster and more accurate response than a general description.
Common MistakeSupport tickets aren't checked in real time. For anything urgent — like needing same-day leave coverage — contact your school admin directly rather than relying on a ticket to be seen immediately.