LarnupSupport
On this page
Purpose
Support is where you go when something isn't working right in the app, or you need help from the school that isn't covered by an Incident Report. It's the right place for app problems, account questions, or general help requests — not for on-trip safety issues, which belong in Incident Report instead.
When to Use
- The app is behaving unexpectedly — not loading, showing wrong information, crashing.
- You're locked out of your account or having trouble logging in.
- A question about your schedule, route assignment, or documents that isn't urgent.
- Any other help request that doesn't involve an active safety issue on the road.
How to Use
-
Go to Profile → Support.
-
Tap New Ticket or similar and describe the issue clearly — what happened, and when.
Screenshot placeholder
The Support screen showing the new ticket form and a list of past tickets.
-
Submit the ticket. You'll be able to see its status (open, in progress, resolved) from the same screen.
-
Check back on the ticket for a reply from the school, or reply yourself if they ask for more information.
TipInclude specifics — the route, the approximate time, and what you expected versus what actually happened. It gets you a faster, more accurate response than a one-line description.
Common MistakeDon't use Support for anything urgent happening during a live trip — a breakdown, an accident, a student safety issue. Those need Incident Report so the school sees them immediately, not a support queue.