Larnup
Sales Partner Guide / Support

Support

1 min readSales Partner Guide
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Purpose

Support is where you go for help with anything that isn't a straightforward pipeline action — account issues, app problems, or questions about commission and school status that need a real answer from the Larnup team.

When to Use

  • Your account shows pending, rejected, or suspended and you need it resolved.
  • A commission figure looks wrong and you want it checked.
  • The app itself isn't behaving as expected.
  • Any other question that isn't covered by the Leads, Schools, or Commission screens themselves.

How to Use

  1. Go to Support, available from both the mobile app and the browser portal.

  2. Tap New Ticket and describe your issue — be specific about which lead, school, or commission entry it involves, if applicable.

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    The Support screen showing the new ticket form and a list of past tickets with status.

  3. Submit the ticket and track its status (open, in progress, resolved) from the same screen.

  4. Reply on the ticket if the team asks for more detail, and check back for updates.

TipInclude the specific lead or school name and rough dates whenever your issue relates to your pipeline — it's the fastest way to get an accurate answer.
Common MistakeIf your account status is pending, rejected, or suspended, most pipeline features stay locked until it's resolved. Raise it through Support rather than waiting, since it won't resolve on its own.