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Transport Guide / Setting Up Routes, Stops & Vehicles

Setting Up Routes, Stops & Vehicles

2 min readTransport Guide
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Purpose

Before any trip can be tracked, the structure behind it needs to exist: named routes made up of ordered stops, and vehicles assigned to a driver and a route. This is School Admin work, done once per route and revisited whenever a route changes. Get this right and the day-to-day trip experience for Drivers and Parents just works.

When to Use

  • You're setting up transport for a school for the first time.
  • A new route needs to be added, or an existing one needs new or reordered stops.
  • A vehicle needs a new driver assigned, or a driver needs to be reassigned to a different route.
  • You're troubleshooting why a Driver can't start a trip, or why a stop isn't showing up correctly on a Parent's map.

How to Use

  1. Open Transport from the Admin dashboard and go to Routes.

  2. Create a new route and give it a clear, recognizable name โ€” drivers and parents will both see this name, so make it obvious (e.g. "Route 3 โ€“ North Sector").

  3. Add stops to the route in order, and set an expected time for each one. The order and timing you set here is what drives ETA calculations later.

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    The route editor, showing a list of ordered stops with expected times, and a map preview of the route.

  4. Switch to Vehicles and add or select the vehicle that will run this route.

  5. Assign a driver and a route to the vehicle. A vehicle needs both before a trip can be started against it.

  6. Double-check which students are linked to which stop โ€” this is usually inherited from each student's registered pickup point, but confirm it looks right before the route goes live.

  7. Save and review the route end to end โ€” walk through the stop order once more, since this is what parents and drivers will rely on daily.

TipKeep stop names short and specific ("Maple St & 5th") rather than generic ("Stop 1") โ€” it makes the Driver's and Parent's screens much easier to read at a glance.
TipWhen reassigning a driver mid-term, do it a day ahead if you can โ€” this gives the new driver a chance to review the route and stops before their first live trip.
Common MistakeA vehicle with no driver assigned, or a driver with no route assigned, can't start a trip โ€” if a Driver reports they have nothing to start, check both assignments first.
Common MistakeChanging stop order or times on an active route affects live ETA calculations immediately โ€” avoid editing a route's stops in the middle of the day while a trip might be running, and make changes when transport is idle instead.