Larnup
Transport Guide / Emergencies & Incidents

Emergencies & Incidents

2 min readTransport Guide
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Purpose

Most trips run without incident, but Transport includes a dedicated path for when something does go wrong — a breakdown, an accident, or any situation the Driver needs to flag immediately. This page covers how incident reporting works and what each role should expect during and after one.

When to Use

  • You're a Driver dealing with a breakdown, accident, or any situation during a trip that needs to be flagged right away.
  • You're a School Admin who needs to understand how an incident gets reported and what you'll see.
  • You're a Parent who received an incident-related notification and want to understand what it means.
  • You're reviewing past incidents as part of a safety check.

How to Use

  1. If something happens during a trip, the Driver opens the Report Incident (or Emergency) option from the active trip screen — this stays reachable throughout the trip, not buried in a menu.

  2. The Driver selects the type of incident and adds any relevant details — what happened and the current situation.

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    The Driver's incident reporting screen, showing incident type options and a details field, accessible from the active trip.

  3. The trip's current location is attached automatically, since tracking is already running — the Driver doesn't need to describe where they are.

  4. Once submitted, the report reaches the School Admin so the school can respond appropriately — whether that's arranging alternate transport, contacting parents, or escalating further.

  5. Depending on the severity and how the school has things configured, affected Parents may also be notified directly.

  6. The trip itself doesn't need to be ended to report an incident — tracking continues so the school can still see the vehicle's location while the situation is handled.

  7. Once the situation is resolved, the Driver can resume the trip normally, or end it if the trip can't continue, following the usual steps in Running a Trip: Start to End.

TipReport an incident as soon as it's safe to do so rather than waiting until after the trip — the point of in-trip reporting is that the school can respond while it's still happening, not read about it afterward.
TipAdmins should treat an incident report as time-sensitive — check it as soon as it comes in, since a Driver flagged it specifically because it needed attention now.
Common MistakeIncident reporting is not a substitute for calling emergency services when a situation genuinely requires it — use it to keep the school informed, not as the first response to a serious emergency.
Common MistakeDon't end the trip before reporting an incident if you can avoid it — ending the trip stops live tracking, which removes location context the school may need while responding.